INFORMATION ON RETURNS AND REFUNDS
Overview Our refund and returns policy lasts for 30 days. If 30 days have passed since purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Some types of products are excluded from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Downloadable software products
To complete your return, you will need a purchase document or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds are given:
- Book with obvious signs of use
- Opened CD, DVD, software, video game, cassette tape or vinyl record
- Any item not in original condition, damaged or missing parts for reasons not attributable to our error
- Any item returned more than 30 days after delivery
REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund is approved or rejected.
If your return is approved, your refund will be processed automatically and a credit will be applied to your credit card or original payment method within a certain period of days.
Late or missing refunds If you haven't received a refund yet, please check your bank account first.
Next, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing period before a refund is posted.
Se hai seguito tutti questi passaggi e non hai ancora ricevuto il rimborso, ti preghiamo di contattarci all’indirizzo {indirizzo email}.
Items on sale Only full priced items can be refunded. Sale items are non-refundable.
SHIPPING OF RETURNS
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you are returning expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that you will receive your returned item.
DO YOU NEED HELP? Contact us at info@marcovolino.com for questions regarding refunds and returns.